FAQ

Welcome, free spirit! You’ve wandered into our cozy corner of answers. Here, we share all the deets about our handmade treasures, your orders, and everything in between — with love, sunshine, and a sprinkle of magic. 🌸✨

🌿 Orders & Shipping

When will my goodies ship?
Every bag, basket, and rattan treasure is hand-prepped with care and love. Usually, it hits the road within 2–5 business days. Once it’s traveling, we’ll send a tracking link so you can follow your bundle’s adventure all the way home. 🌍💌

How long will delivery take?
Most free-spirited parcels arrive within 7–20 business days, depending on where you call home. Remember, good things (and good vibes) are worth the wait! 🌞

Can I track my order?
Oh yes! Your order’s journey can be traced every step of the way — like watching a little piece of sunshine travel just for you. 😉

🌸 Payments & Discounts

What payment methods do you groove with?
We accept most major credit cards, PayPal, and other secure methods. Shop easy, shop happy, shop with heart. 💳🌿

Can I use a discount code?
Absolutely, free spirit! Enter your magical code at checkout to sprinkle a little extra joy on your order. New to the tribe? Use NEWBIE10 for 10% off your first handmade treasure. 🌼✨

🌼 Returns & Exchanges

Changed your mind?
No worries! We want you to adore your boho bundle. Return it within 14 days in its original, unused state, and we’ll guide it safely back home. 🌸

Arrived a little worse for wear?
Hey, it happens. Reach out right away — we’ll repair, replace, or refund so your vibes stay high and happy. 💛

☀️ Product Care & Details

Are your treasures handmade?
Yes! Every bag, basket, and rattan piece is handwoven by skilled artisans. Each one is unique, full of character, and radiates its own sunny energy. 🌿✨

How do I care for my woven wonders?
Treat them gently, keep them away from too much water, and wipe with a soft, dry cloth to keep them glowing. When not in use, tuck them somewhere cozy and dry — like a hammock for your treasures. 🌸

🌺 Still Feeling Curious?

We love questions almost as much as good vibes! 🌞
Reach out through our Contact Page or email us at hello@lamoderattan.com.

We’ll send answers and sunshine your way as soon as we can. ✉️💫

🌿 Keep wandering, keep glowing, keep carrying good vibes — and your rattan treasures will always shine alongside you! 🌸✨